Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, use the contact form of our site, subscribe to the newsletter, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address, name and surname. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
herakliontours.gr may collect and use Users personal information for the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
– To improve our Site
We may use feedback you provide to improve our products and services.
How we protect your information
We adopt appropriate data collection, storage and processing practices, hosting server firewall and other security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
What rights you have over your data
Regarding your personal information that we have about you, you can request an exported file or place a request to erase your data. This does not include data we are required to keep for security, administrative or legal purposes.
What data breach procedures we have in place
If in any case a breach of data such as loss, alteration, unauthorised disclosure or access, personal data transmission, storage or otherwise processed happens, we will notify you immediately after we become aware of.
How you can review, update, get a copy or delete your data
You can review and update your information at any time by sending us an email at email@example.com. If you want to delete or get a copy of your data on our site, send a mail to our Data Protection Officer at firstname.lastname@example.org. We will do that with immediate effect.
How long we retain your information
When we you register you as a client, we process and keep your personal data we have about you for as long as you don’t ask for their deletion (subject to laws and regulations).
Third party websites
Online reservations are the responsibility of third party companies that act as our official partners, their websites have their own privacy policies and customer service policies, credit card information are processed by them and provided to us in order to bill users for goods and services that they already have agreed to pay. We do not retain, share, store or use personally identifiable information and credit card information for any secondary purposes.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on April 1, 2019